Held feedback & plan limits

Past your plan's monthly limit, new items are safely held — kept in full, waiting, never discarded. They release automatically: immediately when you upgrade, or oldest-first when your cycle renews. The notice says it plainly: "12 items processed. 4 are safely held."

Specs are unlimited on every plan. The counted unit is pieces of feedback — a CSV row, a Slack message, a survey response each count once.

Every plan — Free included — gets 500 extra pieces of feedback in the first 30 days. Connecting your backlog on day one is exactly when you need the headroom; the first month is for finding out what's in there.

The capacity strip shows where you stand: how much processed this month, how many held, when the cycle renews. Held items sit visibly in the queue — "4 queued for next batch" — not in a void. And every import says it at the moment it matters: a CSV upload, a Sheets sync or a transcript ends with the count — "3 more are safely held until your cycle renews."

Oldest first, always. On renewal, held items release up to your plan's limit — 106 held on a 100 cap releases 100, and the remaining 6 follow the cycle after. Nothing is dropped in between; the notice names the remainder rather than rounding it away.

Upgrade mid-cycle and held items process right away, oldest first, up to the new limit — no waiting for renewal. "Queued items process immediately when you upgrade."

New feedback is held, not dropped — kept in full and queued oldest-first. It processes automatically when your cycle renews, up to your plan's monthly limit, or immediately if you upgrade. The capacity notice shows exactly how many are held and when they'll process.

No. Feedback past the monthly limit is safely held — stored in full, visible in the queue, and released oldest-first when capacity returns. Nothing is deleted, on any plan, and the app tells you the exact count that's waiting and when it moves.