What a shipped priority records

The priority keeps what was built, the PR, and each Done When line with its receipt or an honest unchecked. See Shipping and receipts.

What your agent learned and ruled out stays for the next spec. After you send the customer note, the priority shows who was told. See Telling customers.

A teammate, an agent by its seat label, or Annsa itself. Older changes say so rather than guess.

If customers raise it again, the priority reopens as came back and the record stays.

Your call: whether it's the same problem or a new one.