Settings → Integrations → Slack → Connect, then authorise Annsa in the Slack popup.
01Connect the workspace
02Choose the channels
Select the channels you want monitored. Add or remove them later from the same screen — there's no limit on how many you watch.
03What Annsa collects
Channels are polled every 10 minutes. Customer messages are classified, deduplicated and added to your feedback pool. Forwarded emails are parsed for the original sender's name and address.
04What it leaves alone
Bot messages, anything already imported, and everything posted before you connected.
05Channels worth watching
| Channel | What it captures |
|---|---|
#customer-feedback | Direct customer submissions |
#support | Support requests and complaints |
#customer-success | CS relays of customer conversations |
#sales-feedback | Feedback from calls and emails |
06Disconnecting
Settings → Integrations → Disconnect. Polling stops; feedback already imported stays.