In the app, go to Settings, then Integrations, and click Connect under Slack. Authorize Annsa in the Slack popup. Only you can connect Slack, not your agent.
01 Connect the workspace
02 Choose the channels
Select the channels to watch. Add or remove them later from the same screen. Common channel names include #customer-feedback, #support, #customer-success, #sales-feedback.
Your call: which channels hold customer voice and which are only your own team talking.
03 What Annsa collects
Customer messages are classified, deduplicated and added to the feedback pool, tagged with where they came from. Forwarded emails are read for the original sender. Annsa ignores bot messages, messages it already imported, and anything posted before you connected.
04 React to add weight
Add a 👍, 🔥, ‼️, ➕ or 💯 to an imported message and it nudges the urgency of its priority. Reactions only break ties. A pile of reactions can't outweigh real severity.
05 Ask in the channel
A message that mentions @Annsa in a connected channel is a question. Annsa answers in a thread and never imports the message as feedback. See Asking Annsa in Slack. To disconnect, go to Settings, then Integrations, and click Disconnect under Slack. Feedback already imported stays.