When it ships, Annsa drafts the note. You decide what goes out.
Once a priority ships, Annsa drafts one note for each customer who asked for it. You review and send each note, unless you've turned on automatic sending in your account settings. Automatic sending is off by default. An agent credential can't send, because a sent email can't be recalled.
Your call: what to say, and when.
Any customer with an email on file. Agent findings never get a note. The dialog shows each recipient before anything sends, and you can uncheck anyone or skip the send.
Each draft quotes the customer's words and says what was built. Choose email, the in-app widget, both, or skip. You can add a note of your own, up to 300 characters.
Your call: edit the wording, or send as drafted.
Reopen the dialog from the priority and send again to the recipients whose send failed.
If customers raise the same problem after you've told them, the priority reopens as came back.