Customers who submitted through an Annsa Survey and have an email on file. Each recipient is shown before anything sends, and you can deselect individuals. CSV, API and transcript submitters aren't included — Annsa only holds contact details for Survey submitters.
01Who's eligible
02How it starts
Manual: mark a spec Shipped and the Share Back dialog opens. Review, choose channels, optionally add a message, click Share Now.
Auto-send: enable it at Settings → Integrations → Survey → Notification branding and notifications send the moment a spec is marked Shipped — no dialog, no approval step.
03Pick the channels
| Channel | What sends |
|---|---|
| Branded notification to eligible customers | |
| Survey | Notification banner for returning visitors |
| Both | Email plus survey banner (default) |
04Review who's getting it
The dialog lists every eligible recipient with their email, name where known, and a feedback snippet. Uncheck anyone to skip them, or click Skip to send nothing and keep the spec at Shipped without notifying.
05Add a note if you want one
Up to 300 characters. Leave it blank and Annsa uses its default messaging. Then click Share Now — emails send immediately, there's no queue delay, and the spec moves to Shared.
06What the customer sees
| Survey | What it shows |
|---|---|
| Float | A red dot on the launcher; clicking opens "Your feedback on [title] was shipped." |
| Bar | The bar updates with the same message |
| Inline | The notice appears in the widget on their next visit |
The email carries your company name and logo, the customer's original quote, a short note on what was built, your footer text and sender name.
07When a send fails
The error is recorded against that recipient and there's no automatic retry. Reopen the Share Back dialog from the spec panel — failed recipients are re-queued and you can send again. The same path lets you resend if a batch failed or people were skipped by accident.
09Branding the email
| Setting | What it controls |
|---|---|
| Company name | Shown in the email header |
| Logo URL | Image above the email content |
| From name | Sender display name |
| Accent colour | Button and highlight colour |
| Footer text | Bottom of the email, 200 characters max |
Without custom branding, Annsa's default styling applies.