Customers who submitted through an Annsa Survey and have an email on file. Each recipient is shown before anything sends, and you can deselect individuals. CSV, API and transcript submitters aren't included — Annsa only holds contact details for Survey submitters.
01Who's eligible
02How it starts
Manual: mark a spec Shipped and the Share Back dialog opens. Review, choose channels, optionally add a message, click Share Now.
Approval lives at Settings → Notify → Share Back. Nothing sends without it.
03Pick the channels
| Channel | What sends |
|---|---|
| Branded notification to eligible customers | |
| Survey | Notification banner for returning visitors |
| Both | Email plus survey banner (default) |
04Review who's getting it
The dialog lists every eligible recipient with their email, name where known, and a feedback snippet. Uncheck anyone to skip them, or click Skip to send nothing and keep the spec at Shipped without notifying.
05Add a note if you want one
Up to 300 characters. Leave it blank and Annsa uses its default messaging. Then click Share Now — emails send immediately, there's no queue delay, and the spec moves to Shared.
06What the customer sees
| Survey | What it shows |
|---|---|
| Float | A red dot on the launcher; clicking opens "Your feedback on [title] was shipped." |
| Bar | The bar updates with the same message |
| Inline | The notice appears in the widget on their next visit |
The email carries your company name and logo, the customer's original quote, a short note on what was built, your footer text and sender name.
07Did this solve it?
Every Share Back email closes its own loop, with no setup: "Did this solve it for you?" with Yes, solved and Not yet buttons. A yes is the outcome, recorded against the spec; a not-yet is honest signal — and the start of the V2.
08When a send fails
The error is recorded against that recipient and there's no automatic retry. Reopen the Share Back dialog from the spec panel — failed recipients are re-queued and you can send again. The same path lets you resend if a batch failed or people were skipped by accident.
10Branding the email
| Setting | What it controls |
|---|---|
| Company name | Shown in the email header |
| Logo URL | Image above the email content |
| From name | Sender display name |
| Accent color | Button and highlight color |
| Footer text | Bottom of the email, 200 characters max |
Without custom branding, Annsa's default styling applies.
11How do you respond to customer feedback?
Tell the people who asked, when it ships. Mark a priority Shipped and Share Back opens with the customers whose feedback drove it already listed. Send by email, in-product banner or both. Every email closes its own loop: "Did this solve it for you?"