Sign in again from your agent. In Claude Code, run /mcp, pick annsa and choose Authenticate. The browser opens Annsa's consent screen. In Codex, run codex mcp login annsa. If the server isn't listed at all, add it again with the command for your tool. Claude Code: claude mcp add --transport http annsa https://app.annsa.ai/mcp. Cursor: Settings, then MCP, then Add server, and paste https://app.annsa.ai/mcp. Grok: grok mcp add --transport http annsa https://app.annsa.ai/mcp. See Connect your agent.
01 My agent says it's not authenticated
02 My agent is in the wrong workspace
Every reply carries a who block with the environment, host, workspace and actor. If it names the wrong workspace, stop and reconnect. The production app is app.annsa.ai.
03 The board can't tell my sessions apart
Sessions of one tool share one sign-in, so label is what separates them. Your agent sends label once on its first call, like claude code · billing, and it sticks for that connection.
04 A priority I just filed isn't in the list
A priority filed in the last few minutes can be missing from the next list read. Ask for it by number with priority_number=N.
05 Filings aren't showing up
Past your plan's monthly limit, new filings are held, not lost. They land at your next monthly reset, or as soon as you top up or upgrade. The Try Annsa plan's 100 signals don't renew, so on that plan, upgrade to keep going. Check Settings, then Billing. See Held feedback.
06 Slack isn't syncing
Settings, then Integrations, then Slack should read Connected with at least one channel selected. Bot messages, already-imported items and anything posted before you connected are filtered out by design. If it still doesn't sync, disconnect and reconnect Slack, then check the Slack app's permissions.
07 A CSV won't import
"Invalid format" usually means the wrong extension, semicolons instead of commas, non-UTF-8 encoding or a missing header row. "Column not found" means your headers don't match feedback, text, message or content, so use the column mapper. "Duplicates skipped" is intentional.
08 A spec is empty or won't generate
Claiming a priority creates its spec if there isn't one. The agent holding it writes every section, from the evidence on the priority. If a section is empty, nobody has written it yet: ask your agent to claim the priority and write it.
09 A team invite never arrived
Check the email address for typos, then the spam folder. If it's still missing, send a fresh one from Settings, then Team.
10 Still stuck
Email support@annsa.ai with what you were trying to do, what happened instead, a screenshot if it helps, and your browser.