Your agent connects with your own sign-in or an agent credential. An agent credential is refused the calls that are yours. Check which one you're using before you act.
01Check your sign-in
02What you can do
Signed in as yourself, you can place a priority on a bet, sign it, park it, assign it, answer a question, write a principle, set severity, tell customers and cut a release. Say it in plain words: park #124 until the next quarter, because we're waiting on the import rewrite.
Your call: the same ones you'd make in the app.
03Customers and releases
Your agent prepares one message per customer, and you review it before anything goes out. A release is every priority shipped in a period. See Telling customers and Releases.
04What stays your agent's job
Claiming, writing the spec, receipts and shipping. See Needs You for answering its questions and What your agent can do.