Importing Feedback

A .csv file, comma-separated rather than semicolons, UTF-8, with a header row. Then Settings → Integrations → Import CSV and upload it.

Annsa auto-detects the usual names:

• Feedback text: feedback, text, message, content
• Customer name: name, customer_name, first_name, surname
• Customer email: email, customer_email
• Revenue: revenue_band, tier, plan, sku

Use the column mapper if yours differ.

Over 10,000 rows an import can take several minutes, with a progress bar throughout. Splitting into files under 10,000 rows is more reliable.

Connect Google Drive first — Sheets uses the same connection. Then Settings → Integrations → Google Sheets, pick the spreadsheet and sheet, preview, map and import. Good for NPS responses, survey data and support exports.

On Priorities, + Add → Add Feedback. Paste the text, optionally add a customer name, email and revenue (what they pay you, as a number).

Authenticate with your API key from Settings → Integrations → Survey. Duplicates are skipped by text hash, same as CSV.

POST /feedback
{
  "text": "The export is too slow on large datasets",
  "customer_name": "Jane Smith",
  "customer_email": "jane@example.com",
  "revenue_band": 199,
  "source": "api"
}

Or a batch:

POST /feedback
{
  "items": [
    { "text": "...", "customer_email": "..." },
    { "text": "...", "customer_name": "..." }
  ]
}

See the API article for the full reference.

Click Undo on the completion screen and every item from that import is removed. It applies to the most recent upload only, and priorities and specs recalculate automatically.