Everything you already have goes into one pool, and one ranked list reads from it.
| Source | Best for |
|---|---|
| CSV | An export you already have |
| Google Sheets | NPS, survey data, support exports |
| Transcripts | Calls and interviews |
| Slack | Channels where customers talk |
| Surveys | Asking in your own product |
| API | Support tools, CRMs, in-app forms |
All of it lands in one pool, tagged with its source.
Prepare a UTF-8 .csv file with a header row and comma-separated columns. Then go to Settings, then Integrations, click Import CSV, and upload the file. A column mapper appears when your columns differ.
Your call: which column holds the feedback text, and which holds the customer.
Connect Google Drive first. Then go to Settings, then Integrations, and choose Google Sheets. Pick the spreadsheet and sheet, preview, map the columns, and import.
On Priorities, + Add, then Add Feedback. Paste the text and, if you know them, the customer's name, email and revenue. Email lets Annsa draft the note when you ship. Without an email, Annsa can't draft a note to that person.
The same text imported twice is one voice. Feedback over your plan's monthly limit is held, not lost. See Held feedback. Bulk imports, transcripts and roadmap documents are yours. An agent credential is refused for them. See What your agent can do.