- Assess — each feedback item is assessed for meaning
- Group — similar feedback is combined automatically
- Score — importance is calculated across six dimensions
- Rank — priorities sort by your chosen focus
01How one gets made
02It learns your product's language
Annsa finds your website from your email domain at signup and scrapes it in the background, so urgency levels and themes use your terminology rather than generic labels. Change or add a URL at Settings → Account → Your product.
03Choose what to rank by
| Focus | Best for | Types |
|---|---|---|
| User Growth | What most users want | All |
| Revenue Growth | Enterprise needs | All |
| Retention Risks | What's hurting churn | Improvement, Bug |
| Delighters | Enhancing what works | Praise |
| Bug Fixes & Quality | Critical issues first | Bug, Improvement |
| New Features | Roadmap input | Feature |
04Reading the cards
| Indicator | Meaning |
|---|---|
| NEW badge | First detected within 7 days |
| ↑ arrow | Volume up more than 10% vs last week |
| ↓ arrow | Volume down more than 10% vs last week |
| Type badge | Bug, Feature, Improvement, Praise, Insight |
| Assignee badge | Team member assigned |
| Competitor mentions | Names on the card, context in the spec |
| Refresh badge | New feedback has changed the scope since the spec was written |
05Correcting a wrong type
Fix it once and Annsa applies the correction to future feedback on the same theme. New feedback doesn't undo it.
06Competitor mentions surface
When customers name a competitor it appears on the card and the context goes into the spec — which names come up, how often, and whether people are comparing features or actively switching.
07Narrowing the list
- Click a type badge to filter by that type
- Use the Theme filter for a topic area
- Use the status buttons (Ready / Building / Shipped / Shared) for pipeline stage
- Shift+⌘K / Shift+Ctrl+K for semantic search across feedback, priorities and specs
08Acting on several at once
Checkboxes appear on hover.
| Action | What it does |
|---|---|
| Change status | Set Ready, Building, Shipped or Shared on all selected |
| Assign | Assign to a team member |
| Park | Defer with a reason — greyed out with a Parked badge |
| Export | Download as markdown, individually or as a batch |
09Deferring without deleting
Park a priority and it stays in the ranked list, greyed out with a Parked badge and a freeform reason (up to 500 characters). Unpark and it returns, rescored against current feedback. See Parking Priorities for the full guide.
10Next step
Set your product focus at Settings → Account so specs come out more relevant — then click any priority to open its spec and start building.