Slack
Turn what customers say in Slack into what to build next.
The requests buried in #support get counted, matched to the customer and ranked.
Try Annsa- Category
- Customer feedback
- Set up
- 3 steps
- Guide
- See Feedback →
Improve retention Keep customers past month one3 to work on
1Add dark mode#12
2Fix mobile checkout#14
3Dark mode charts#13
Drive trials Trial to paid2 to work on
4Fix onboarding step 2#9
5Launch email for dark mode#16
#support · just now“The export loses our saved filters every time.” priority ranking updated
One message, on your list. Someone in #support says the export loses their saved filters. It lands on that priority, matched to their account.
Slack, without the screenshots.
- Nothing gets lost.A customer message in a channel you picked lands as feedback within seconds.
- Threads stay whole.Eight replies read as one conversation. Out-of-office replies and emoji-only messages are left out.
- Ask in the thread.Mention @Annsa in a connected channel and it answers right there.
Connect, pick the channels.
Older messages are left alone.
- Connect the workspace.Settings → Integrations → Slack → Connect, then authorize Annsa in the Slack popup.
- Choose the channels.Try #support, #customer-feedback or #sales-feedback.
- Check it worked.Post a test message in a picked channel. It shows on your feedback list.
Questions people ask.
Is Slack data safe?
Each event is signed and checked within 5 minutes. Replays are ignored.
What if Slack misses an event?
A sweep every 10 minutes fills any gap.
Do reactions count?
A 👍, 🔥 or ➕ on an imported message nudges its priority's urgency, as a tiebreak only.
What if I disconnect?
Feedback already imported stays.
The source of direction for agent teams.
Begin with one agent and the work that matters next.