Transcripts
Every customer call, turned into evidence.
Drop in a call or interview, and every ask in it lands on your ranked list.
Try Annsa- Category
- Customer feedback
- Set up
- 3 steps
- Guide
- See Feedback →
Improve retention Keep customers past month one3 to work on
1Add dark mode#12
2Fix mobile checkout#14
3Dark mode charts#13
Drive trials Trial to paid2 to work on
4Fix onboarding step 2#9
5Launch email for dark mode#16
Interview · just nowEach ask found, with its quote ready to rank
One call. Every grounded signal. Each one links back to the transcript it came from.
The call, split into what they asked for.
- Every ask, separately.One long call becomes several pieces of feedback, each with its own quote.
- Only their words count.In a labeled transcript, only the customer's turns become feedback. Your pitch never does.
- Tied to the customer.Tag who it was and each quote carries their name.
Add the call, tag the customer.
Three ways in.
- Add the call.+ Add → Import Transcript, then paste text, upload a file or pick one from Google Drive.
- Tag the type and the customer.Interview, sales call, support or other, plus the customer if you know them.
- Check it worked.The quotes show on your feedback list, under the customer you tagged.
Questions people ask.
Which transcript formats work?
Otter, Fireflies, Grain, Whisper and plain text, up to 10 MB a file.
Can I reprocess a transcript?
Yes. The source and the customer link stay.
What if I add the same call twice?
Nothing new. Annsa recognizes the repeat.
The source of direction for agent teams.
Begin with one agent and the work that matters next.