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Integration · Feedback in

Add the signal while it’s still fresh.

Capture the feedback that arrives outside an integration—a call note, an email, a conversation. Add the customer context and Annsa carries it into the same evidence, ranking and delivery system.

How it connects

Four steps from note to evidence.

Give the signal the context it needs without turning capture into admin.

01
Open manual feedback.

Add a signal from Feedback, the Add menu, or the product workspace.

02
Identify the customer.

Add a name, email and company so Annsa can resolve the right customer record.

03
Record what they said.

Keep the customer’s words, the problem and the surrounding context together.

04
Submit to the system.

The signal enters classification, clustering and opportunity ranking immediately.

What you get

Fast capture without losing the evidence.

Direct by definition.

Manual entries bypass ambient feedback detection. What you deliberately add enters as evidence.

Customer identity resolved.

Email, company and name connect the signal to an existing customer—or create the right record.

The source stays traceable.

The original note and customer context remain attached as priorities and specs evolve.

The proof

One note. Inside the full system.

Manual feedback is a direct source with full confidence, customer context and a traceable path into the product graph.

Direct source · confidence 1.0
The note enters Annsa with its customer context intact
customer resolvedevidence attachedsignal classified
ranking ready

Asked + answered.

Q1
When should I use manual feedback?
Use it for valuable feedback that arrives outside connected sources—calls, emails, meetings, notes and in-person conversations.
Q2
Do I need a customer email?
No. Email gives the strongest identity match, but Annsa can also resolve or create a customer from available name and company context.
Q3
Does manual feedback count toward my plan?
Yes. Each manual entry is a piece of feedback and counts toward the monthly feedback allowance for your plan.
Q4
Can I edit the context later?
Yes. The customer relationship and signal metadata can be corrected while preserving the original evidence.

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Capture the signal. Keep the context.

A direct source with full confidence and customer context, traceable through the graph.