What is signal strength in customer feedback?
Signal strength measures how useful and important a piece of feedback is, not just how often it appears.
It can include specificity, recency, customer context and support from other evidence. 1 detailed report from a customer who can show the blocked workflow may be stronger than 50 vague responses.
Signal strength isn't volume. Volume counts occurrences. Strength asks what each occurrence tells you.
Why it matters for product builders
Counting alone favors repeated but shallow feedback. Weighting quality helps a clear, high-context signal compete with a large pile of noise.