What is feedback management?
Feedback management is the work of collecting, sorting and acting on feedback.
The term is broad. A support team may mean inbox triage. A product team may mean classification, prioritization, spec writing and customer notifications.
It is usually a shorter name for customer feedback management. When people draw a line between them, feedback management is wider and can include employee or internal feedback too.
Why it matters for product builders
The label can hide very different products. 2 tools sold as “feedback management” may cover opposite halves of the job. Check what happens after the feedback arrives.
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