CHANGELOG · RELEASE 4 · 28th February 2026
Upload a customer call. Annsa pulls the feedback out of it.
Upload a recording or paste the text. One call can carry 25 scored items.
A customer call is the richest feedback you get and the hardest to use. It sits in a recording nobody replays.
Transcripts read it for you. Upload a recording or paste the text, and Annsa pulls the feedback out: who said it, what it was about, where churn is hiding, which competitor came up. One call can become 25 classified items.
The customer's own words carry through to the brief. The engineer who opens the spec reads the sentence the customer said.
Beta.
How to use it
A customer call is the richest feedback you get and the hardest to use. It sits in a recording nobody replays. Upload the recording or paste the text and Annsa reads it: who said it, what it was about, where churn is hiding, which competitor came up. One call can become 25 classified items, and the customer's own words carry through to the brief the engineer opens.
- Add, then Transcript. Upload a recording or paste the text.
- Tell Annsa which speaker is the customer. Only their voice becomes signal.
- Read the extraction summary: what was found, and which priorities it reinforced.
Also in this release
Surveys
5 survey types for 5 moments. A slide-out editor previews desktop and mobile live.
Beta.
Settings
Settings sit in 4 sections on one page. Sign in with GitHub alongside Google.
Improvements
Fixed. CSV uploads and GitHub OAuth run clean. Every plan opens with a 14-day free trial. Upgrade, downgrade and cancel yourself.
