A request without a customer behind it is just an opinion.
When feedback isn’t tied to an account, you can’t tell whether a request came from one churning enterprise or fifty free users. You can’t tell whether a customer raised something once in passing or five times because it’s blocking them. And when you ship the fix, you can’t tell them — because you never knew who asked.
Annsa ties every signal to a real account. You can see who’s behind any priority, how much each account is worth, and the full history of what every customer has raised — so the request stops being an opinion and becomes a decision you can defend.
Every signal, resolved to a customer.
Attribution happens at ingestion, on every channel.
Each signal is resolved to a customer across four tiers — external ID, then email, then name, then a new record if none exists.
Annsa tracks how many times each account raised each request — so frequency, not just presence, is visible.
Accounts are banded enterprise, paid or free, so the rank reflects who’s asking, not just how many.
Every priority a customer raised and every spec shipped for them accumulates into one record.
Blocked, or just noticed.
Most tools tell you a customer mentioned something. Annsa tells you how much it matters to them.
Five mentions from Northwind means they’re blocked; one mention from another account means they noticed. You can tell urgent from incidental — the single most useful signal for a retention conversation.
See every priority a customer raised, every spec shipped for them, and every transcript on file — in a single view, weighted by revenue band.
Even a name-only CSV row becomes a customer record. Identity resolves across four tiers, so no feedback arrives unattached and nothing is dropped for being incomplete.
Keeping the record honest.
Combine “Simon B” from Slack and “simon@northwind.com” from the survey into one record, with history kept.
Fix names, companies and revenue bands without re-importing.
Find anyone who’s given feedback, sortable by Last Active, Feedback Count, Name or Date Added.
See which of your known accounts appear in the threads you track — and promote a thread straight into a priority when public chatter becomes a real request.
Enterprise, paid and free, weighted so the loudest free user doesn’t outrank a silent enterprise account.
What they raised, how many times, what shipped, and what’s still open.
Asked and answered.
It resolves identity across four tiers — external ID first, then email, then name, then a new record if none of those match. Even when source data is messy — a name-only CSV row, a Slack handle with no email, an API call carrying just an external ID — the signal still gets attached to an account rather than orphaned. That’s how name-only “Simon B” from Slack and “simon@northwind.com” from the survey can later be merged into one record without losing history.
Annsa counts how many times each account raised the same request. An account that mentioned something five times is likely blocked by it; one that mentioned it once noticed. The difference tells you where the urgency really is.
Merge them. “Simon B” from Slack and “simon@northwind.com” from the survey become one record, and the full history stays attached.
Yes. Each customer has a single panel showing every priority they’ve raised, every spec shipped for them, and every transcript on file.
By revenue band — enterprise, paid or free — so a silent enterprise account isn’t outranked by a single loud free user.
Learn more about the annsa Discovery suite.
The full feature overview — feedback in, ranked into one priority list.
Every channel into one pipeline — Slack, support, calls, surveys, CSV, Reddit, API — in 16 languages.
One ranked list, sorted by impact and re-weighted for your goal in a click.
NPS, CES, PMF and open-ended — clustered in the same pipeline as everything else.