Comparison · Last checked 19 October 2026
Annsa vs Modem
Modem turns customer feedback into tickets and fixes. Annsa is the source of direction for your agents: feedback, your roadmap and your ideas in one plan, and work marked shipped only when it's verified.
At a glance
What each is built for.
| Modem | Annsa | |
|---|---|---|
| Built for | Engineering teams | Product builders with agents doing the building |
| Core job | Feedback triage | End to end: choose what to build, direct every agent, learn as you go |
| Prioritization | A priority on each topic, traced to evidence | Ranked automatically, with the reason |
| Where it goes | Tickets and coding agents | One plan every agent builds from, then a note to each customer who asked |
| Where you work | Slack, web and your agent | Your agents over MCP, and the Annsa app |
End to end
What makes Annsa different.
Annsa takes you from what customers asked for to telling them it shipped, with every agent working from one ranked list. Modem is where engineers turn customer feedback into tickets.
| Modem | Annsa | |
|---|---|---|
| Choose what to build | ||
| Feedback | Support, chat, calls, email and analytics, pulled in. | Slack and Intercom flow in automatically. Add calls, Sheets, CSV or the API. |
| Surveys | Not listed | Ask customers in your product. Answers join the same list. |
| Priorities | Merged into topics with a priority and quotes. | Requests grouped and ranked automatically, with the reason. |
| Customers | People and companies linked to each topic. | A page per customer and account: who asked, in their words, and their revenue when you connect it. |
| Roadmap | Not listed | Bets in your order. You or your agent places each priority on a bet. |
| Agent findings | Not listed | Agents add what they find on their own. You set the severity. |
| Direct your agents | ||
| Tracking | Topic status follows linked tickets and pull requests. | Open, ready, building, shipped and shared. Marked shipped when the work reaches your live branch and every Done When line is verified. |
| Specs | Not listed | One spec per priority. Your agent or Ask writes it, or you do. |
| Done When | Not listed | Your agent verifies each line and leaves a receipt you can follow. |
| Handoff | Hands fixes to Claude Code, Cursor or Devin. | One agent holds each priority at a time. A handoff carries a note. |
| When agents ask you | Coding tasks wait for your approval. | Agents settle routine calls by your rules, with undo. Scope, customers, a principle, a real choice or security come to you. |
| Learn as you go | ||
| Telling customers | Drafts a follow-up to customers when their request ships. | Annsa drafts a note to each person who asked. You send it. |
| What changed | Release notes and scheduled digests. | What's rising, shipped and quiet, each day and each week. |
| Ask | An agent answers questions about your customers. | Ask about your customers and your work, with the quotes behind each answer. |
| Remembered decisions | Long-term memory from team discussions. | Annsa turns your answers into rules every agent reads. You approve each one. |
| Your agents | ||
| MCP | Remote MCP server with plugins. | Hosted MCP server: agents read the ranked list, claim work, ask you and ship. |
| Proof of work | Audited agent runs. | Each verified line leaves a receipt you can open. |
| Billing | By events; unlimited users. | Bring your own agents. Connect as many as you like, at no extra cost. |
"Not listed" means Modem's own pages don't mention it, as of 19 October 2026.
What Modem does well
Modem is very good at this.
Feedback from a wide set of sources.
Slack, Discord, Teams, email, Zendesk, Intercom, Plain, Pylon, Gong, Fathom and Canny feed it, with Stripe and Salesforce for customer context.
Topics with the evidence attached.
Mentions of the same issue merge into one topic with a summary, who is affected, and customer quotes, and status follows linked tickets and pull requests.
Fixes handed to coding agents.
Modem can send a fix to Claude Code, Cursor cloud agents or Devin with customer context, and tasks wait for your approval by default.
Tickets, MCP and a CLI.
It files issues in Linear, Jira or GitLab with the customers listed, offers a remote MCP server with plugins for Claude, Cursor and ChatGPT, and has a CLI and API.
Where it gets hard
Where it gets hard when agents do the building.
Say you run four coding agents and a small product team. Modem turns feedback into topics and files tickets, and it can hand a fix to Claude Code, Cursor or Devin. Annsa puts customer requests, your roadmap, your ideas and agent findings into one ranked list, with one agent owning each priority and a recorded check against every Done When line. Without that, each agent still needs to know what's next, what counts as done, and who to ask when a call is yours. Those answers end up in chats and comments, and you answer the same question twice.
What Annsa does instead
Your roadmap and ideas beside customer feedback.
Your roadmap, your ideas and what your agents find, ranked beside what customers asked for, with the reason for each.
Only your calls reach you.
Agents settle routine questions by your rules. Scope, customers, a principle, a real choice or anything touching security come to you, in three lines with their pick.
Decide once. Every agent learns.
Save an answer as a rule, and every agent gets it with the spec. When work ships, Annsa drafts a note to each customer who asked, for you to send.
Pricing
What each costs.
Modem
Free at $0 a month (2,500 events), Startup at $80 (15,000 events), Scale at $250 (60,000 events, 14-day free trial) and Enterprise on request. Unlimited users on every plan.
Annsa
Try Annsa free with 100 signals, once. Then Annsa at $19 or Annsa Plus at $39 per person a month, every feature on both; 500 signals a person a month on Annsa, 1,500 on Plus. A signal is one piece of customer feedback or evidence. One plan covers choosing, directing and learning, and you bring your own agents, as many as you like.
Modem prices by events and includes unlimited users; Annsa prices per person and meters customer signals. Check both pricing pages before you decide: they change.
Which to pick
Pick the one that fits how you build.
Pick Modem if
- Your engineers triage customer feedback from support, chat and calls every week.
- You want issues filed in Linear, Jira or GitLab with the customers listed.
- You want a fix handed to Claude Code, Cursor or Devin from a customer topic.
- You want unlimited users and pricing by event volume.
Pick Annsa if
- You're building with AI agents and want every agent working from one ranked list.
- You want customer feedback, your own ideas and what your agents find in the same place.
- You want agents to ask only when a call is yours, and every agent to learn your answer.
- You want your roadmap, your ideas and agent findings ranked beside customer feedback.
Switching
Moving from Modem?
- Connect the feedback sources you already use, such as Slack and Intercom.
- Connect your coding agents to Annsa over MCP.
- Ask your agent what to build first, and who asked for it.
- When work ships, send the Share Back note Annsa drafts.
Annsa doesn't import from Modem today. Connecting your feedback sources brings in new feedback, not the records already stored in Modem.
Paste this into your agent to start:
Set up Annsa for this agent using annsa.ai/setup.md, then start the sign-in. Then help me connect my first feedback source and show me what comes in.Questions people ask.
Is Annsa a Modem alternative?
Does Modem have an MCP server?
How do Annsa and Modem price?
Sources on Modem
- ModemHome
Read 19 Oct 2026
- ModemPricing
Read 19 Oct 2026
- ModemAgents
Read 19 Oct 2026
- ModemProduct
Read 19 Oct 2026
- ModemDocs
Read 19 Oct 2026
- ModemIntegrations
Read 19 Oct 2026
- ModemCanny alternative
Read 19 Oct 2026
Something about Modem out of date or wrong? Email support@annsa.ai and we'll fix it.