---
title: "Terms of service | Annsa"
product: annsa
url: /terms
canonical_url: "https://annsa.ai/terms"
last_updated: 2026-11-08
type: company
summary: The terms of service for Annsa, project management and customer feedback software for founders and small teams working with AI agents.
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# Terms of service | Annsa

> The terms of service for Annsa, project management and customer feedback software for founders and small teams working with AI agents.

Last Updated: September 22, 2026

**Service Provider:** Circuit Software Pty Ltd, Sydney, NSW, Australia

Welcome to Annsa! By using our service, you agree to these terms.

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## Account & Eligibility

- You must be at least 18 years old (Annsa is a B2B service for professionals)
- You are responsible for your account security
- Provide accurate information during registration

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## Subscription Plans

Plan Price (USD) Signals

Try Annsa $0, no automatic charge 100, once

Annsa $19 / person / month 500 per person / month, pooled across the team

Annsa Plus $39 / person / month 1,500 per person / month, pooled across the team

- A signal is one distinct piece of feedback or evidence; a transcript can contain several
- Paid plans are billed monthly via Stripe, per person with a paid seat (people creating priorities, making decisions and directing work; connected agents and customers giving feedback are not paid seats
- Upgrades take effect immediately
- Cancel anytime via Settings → Billing
- Cancellations take effect at the end of your billing period; you retain access until then
- No pro-rata refunds for partial months
- When your paid plan ends, your data is kept for 30 days so you can resubscribe; after that it is permanently deleted
- Usage limits are enforced per plan; at the limit, new Annsa-funded signal processing pauses until the allowance renews or the plan changes. Nothing is dropped and there are no automatic overage charges

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## Acceptable Use

**You may:**

- Upload and process customer feedback
- Generate engineering specs
- Connect integrations (GitHub, Slack, etc.)

**You may not:**

- Use the service for illegal purposes
- Upload malware or malicious content
- Attempt unauthorized access
- Resell access without authorization

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## Team & Shared Access

- Account owners can invite team members as Editors
- Editors have access to all feedback, priorities, and specs within the workspace
- Owners are responsible for managing team member access
- Removing a team member revokes their access immediately
- Team member limits are determined by your plan

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## Integrations

When you connect integrations (Slack, GitHub, Google Sheets, feedback widget), you authorize Annsa to access data from those services as configured. You can disconnect any integration at any time via Settings.

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## Your Data

- **You own your data:** we do not claim ownership of your feedback, specs, or customer information
- You grant us a limited license to process your data to operate the service
- Export your data via Settings
- Delete your workspace and all data via Settings

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## AI-Generated Content

- Specs, priorities, and AI assistant answers are generated by AI based on your data
- Annsa learns from your actions to improve future suggestions
- Review all AI-generated content before use
- We make no guarantees about accuracy, completeness, or suitability

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## Limitation of Liability

The service is provided "as is." To the maximum extent permitted by law, Annsa is not liable for indirect, incidental, or consequential damages.

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## Changes to Terms

We'll notify you of material changes via email or in-app notification.

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## Contact

For questions: **legal@annsa.ai**

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact