---
title: "Turn customer call transcripts into feedback | Annsa"
product: annsa
url: /integrations/transcripts
canonical_url: "https://annsa.ai/integrations/transcripts"
last_updated: 2026-07-26
type: integration
related:
  - /docs/transcripts
  - /integrations/slack
summary: Upload calls from Otter, Fireflies, Grain or Google Meet. Every customer ask in the call lands on your ranked list as evidence, with who said it and when.
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# Turn customer call transcripts into feedback | Annsa

> Upload calls from Otter, Fireflies, Grain or Google Meet. Every customer ask in the call lands on your ranked list as evidence, with who said it and when.

Transcripts

## Every customer call, turned into evidence.

Drop in a call or interview, and every ask in it lands on your ranked list.

[Try Annsa](https://app.annsa.ai/signup)

Category

[Customer feedback](https://annsa.ai/integrations#feedback)

Set up

3 steps

Guide

[See Feedback →](https://annsa.ai/feedback)

**One call. Every grounded signal.** Each one links back to the transcript it came from.

## The call, split into what they asked for.

- **Every ask, separately.** One long call becomes several pieces of feedback, each with its own quote.
- **Only their words count.** In a labeled transcript, only the customer's turns become feedback. Your pitch never does.
- **Tied to the customer.** Tag who it was and each quote carries their name.

## Add the call, tag the customer.

Three ways in.

1. **Add the call.**+ Add → Import Transcript, then paste text, upload a file or pick one from Google Drive.
2. **Tag the type and the customer.** Interview, sales call, support or other, plus the customer if you know them.
3. **Check it worked.** The quotes show on your feedback list, under the customer you tagged.

## Questions people ask.

**Which transcript formats work?**

Otter, Fireflies, Grain, Whisper and plain text, up to 10 MB a file.

**Can I reprocess a transcript?**

Yes. The source and the customer link stay.

**What if I add the same call twice?**

Nothing new. Annsa recognizes the repeat.

## Goes well with

- [**Google Sheets** Your feedback sheet, finally ranked.](https://annsa.ai/integrations/google-sheets)
- [**Manual feedback** Write it down before you forget who said it.](https://annsa.ai/integrations/manual)

[All integrations →](https://annsa.ai/integrations)

## The source of direction for agent teams.

Begin with one agent and the work that matters next.

- [Try Annsa](https://app.annsa.ai/signup)
- [See pricing](https://annsa.ai/pricing)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Transcripts](https://annsa.ai/docs/transcripts)
- [Slack customer feedback integration](https://annsa.ai/integrations/slack)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact