---
title: "Slack customer feedback integration | Annsa"
product: annsa
url: /integrations/slack
canonical_url: "https://annsa.ai/integrations/slack"
last_updated: 2026-07-26
type: integration
related:
  - /docs/slack
  - /integrations/intercom
summary: "Annsa reads the Slack channels you pick, like #support, and groups customer requests into ranked priorities, each linked to the customer who asked."
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# Slack customer feedback integration | Annsa

> Annsa reads the Slack channels you pick, like #support, and groups customer requests into ranked priorities, each linked to the customer who asked.

Slack

## Turn what customers say in Slack into what to build next.

The requests buried in #support get counted, matched to the customer and ranked.

[Try Annsa](https://app.annsa.ai/signup)

Category

[Customer feedback](https://annsa.ai/integrations#feedback)

Set up

3 steps

Guide

[See Feedback →](https://annsa.ai/feedback)

**One message, on your list.** Someone in #support says the export loses their saved filters. It lands on that priority, matched to their account.

## Slack, without the screenshots.

- **Nothing gets lost.** A customer message in a channel you picked lands as feedback within seconds.
- **Threads stay whole.** Eight replies read as one conversation. Out-of-office replies and emoji-only messages are left out.
- **Ask in the thread.** Mention @Annsa in a connected channel and it answers right there.

## Connect, pick the channels.

Older messages are left alone.

1. **Connect the workspace.** Settings → Integrations → Slack → Connect, then authorize Annsa in the Slack popup.
2. **Choose the channels.** Try #support, #customer-feedback or #sales-feedback.
3. **Check it worked.** Post a test message in a picked channel. It shows on your feedback list.

## Questions people ask.

**Is Slack data safe?**

Each event is signed and checked within 5 minutes. Replays are ignored.

**What if Slack misses an event?**

A sweep every 10 minutes fills any gap.

**Do reactions count?**

A 👍, 🔥 or ➕ on an imported message nudges its priority's urgency, as a tiebreak only.

**What if I disconnect?**

Feedback already imported stays.

## Goes well with

- [**Intercom** Hear what your Intercom customers keep asking for.](https://annsa.ai/integrations/intercom)
- [**Transcripts** Every customer call, turned into evidence.](https://annsa.ai/integrations/transcripts)

[All integrations →](https://annsa.ai/integrations)

## The source of direction for agent teams.

Begin with one agent and the work that matters next.

- [Try Annsa](https://app.annsa.ai/signup)
- [See pricing](https://annsa.ai/pricing)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Slack](https://annsa.ai/docs/slack)
- [Intercom feedback integration: customer requests](https://annsa.ai/integrations/intercom)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact