---
title: "Log customer feedback by hand: calls and emails | Annsa"
product: annsa
url: /integrations/manual
canonical_url: "https://annsa.ai/integrations/manual"
last_updated: 2026-07-30
type: integration
related:
  - /docs/importing-feedback
  - /integrations/slack
summary: Write down a call note, email or hallway chat before you forget who said it. It goes in with the customer named and ranks with the rest of your feedback.
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# Log customer feedback by hand: calls and emails | Annsa

> Write down a call note, email or hallway chat before you forget who said it. It goes in with the customer named and ranks with the rest of your feedback.

Manual feedback

## Write it down before you forget who said it.

A call note, an email or a hallway chat goes in with the customer and ranks with the rest.

[Try Annsa](https://app.annsa.ai/signup)

Category

[Customer feedback](https://annsa.ai/integrations#feedback)

Set up

3 steps

Guide

[See Feedback →](https://annsa.ai/feedback)

**One note, on the full list.** Your note becomes evidence on a priority, with a name beside the quote.

## Quick to add, kept for good.

- **Counts like any source.** It lands on the same ranked list as Slack, surveys and imports.
- **Matched to the customer.** A name, email or company links it to the right customer, or creates one.
- **The words stay attached.** The original note stays with its priority as the spec changes.

## Paste, name, submit.

From Priorities, choose + Add → Add Feedback.

1. **Paste what they said.** Their words, the problem and the context.
2. **Add who said it.** A name, email and revenue if you know them. Email lets Annsa draft a note when you ship.
3. **Check it worked.** Submit, and the note shows on your feedback list under that customer.

## Questions people ask.

**Do I need a customer email?**

No. Email gives the best match, but a name and company work too.

**Does manual feedback count toward my plan?**

Yes. Each entry is one piece of feedback in your monthly allowance.

**Can I edit it later?**

Yes. Fix the customer or details any time; the original words stay.

## Goes well with

- [**Surveys** Ask at the right moment. Learn in their words.](https://annsa.ai/integrations/surveys)
- [**Transcripts** Every customer call, turned into evidence.](https://annsa.ai/integrations/transcripts)

[All integrations →](https://annsa.ai/integrations)

## The source of direction for agent teams.

Begin with one agent and the work that matters next.

- [Try Annsa](https://app.annsa.ai/signup)
- [See pricing](https://annsa.ai/pricing)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Importing feedback](https://annsa.ai/docs/importing-feedback)
- [Slack customer feedback integration](https://annsa.ai/integrations/slack)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact