---
title: "Transcripts | Annsa Docs"
product: annsa
url: /docs/transcripts
canonical_url: "https://annsa.ai/docs/transcripts"
last_updated: 2026-11-09
type: doc
related:
  - /docs/held-feedback
  - /feedback
summary: "Add a call or interview and Annsa pulls the customer's own words out as separate pieces of feedback, ranked with everything else."
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# Transcripts | Annsa Docs

> Add a call or interview and Annsa pulls the customer's own words out as separate pieces of feedback, ranked with everything else.

[Docs / Choose what to build](https://annsa.ai/docs)

Drop in a call or interview. Annsa keeps the customer's words and leaves your talk track out.

## 01 Three ways in

| Method | How |
| --- | --- |
| Paste text | **+ Add**, then **Import Transcript**, paste into the text area |
| File upload | A local `.txt`, `.vtt`, `.srt` or `.md`, up to 10MB |
| Google Drive | Browse Drive once your account is [connected](https://annsa.ai/docs/google-drive) |

Uploading a transcript is yours. An agent credential is refused.

## 02 Tag the type and the customer

Choose Interview, Sales call, Support or Other as the call type. Then add the customer if you know them. **Name** appears next to quotes from that customer, **Email** lets Annsa draft a note when you ship, and **Revenue** feeds how the priority ranks. Without an email, the words still count, but Annsa can't draft a note to that customer.

**Your call:** who the customer is.

## 03 Only the customer's words count

In a labeled transcript, Annsa takes signals only from the customer's turns. Your team's own pitch never becomes feedback.

## 04 What happens next

Annsa splits the transcript into segments, then reads, groups and ranks them the way it handles all feedback. A quote from a call counts as one signal, the same as a survey response. The same file twice adds nothing.

## 05 Formats

Otter.ai (TXT), Fireflies (SRT, VTT), Grain (TXT), Whisper (TXT, SRT, VTT) and plain text. Pasted text runs 50 to 500,000 characters.

- [Importing feedback](https://annsa.ai/docs/importing-feedback)

## Keep reading

- [Customer feedback](https://annsa.ai/customer-feedback-management)
- [Held feedback](https://annsa.ai/docs/held-feedback)
- [Customer feedback tool](https://annsa.ai/feedback)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Held feedback](https://annsa.ai/docs/held-feedback)
- [Customer feedback tool: who asked, what shipped](https://annsa.ai/feedback)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact