---
title: "Slack | Annsa Docs"
product: annsa
url: /docs/slack
canonical_url: "https://annsa.ai/docs/slack"
last_updated: 2026-11-10
type: doc
related:
  - /docs/google-drive
  - /feedback
summary: Connect Slack so Annsa collects customer feedback from the channels you pick, and answers questions in the thread when you mention it.
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# Slack | Annsa Docs

> Connect Slack so Annsa collects customer feedback from the channels you pick, and answers questions in the thread when you mention it.

[Docs / Choose what to build](https://annsa.ai/docs)

Point Annsa at the channels where customers already land.

## 01 Connect the workspace

In the app, go to **Settings**, then **Integrations**, and click **Connect** under Slack. Authorize Annsa in the Slack popup. Only you can connect Slack, not your agent.

## 02 Choose the channels

Select the channels to watch. Add or remove them later from the same screen. Common channel names include `#customer-feedback`, `#support`, `#customer-success`, `#sales-feedback`.

**Your call:** which channels hold customer voice and which are only your own team talking.

## 03 What Annsa collects

Customer messages are classified, deduplicated and added to the feedback pool, tagged with where they came from. Forwarded emails are read for the original sender. Annsa ignores bot messages, messages it already imported, and anything posted before you connected.

## 04 React to add weight

Add a 👍, 🔥, ‼️, ➕ or 💯 to an imported message and it nudges the urgency of its priority. Reactions only break ties. A pile of reactions can't outweigh real severity.

## 05 Ask in the channel

A message that mentions @Annsa in a connected channel is a question. Annsa answers in a thread and never imports the message as feedback. See [Asking Annsa in Slack](https://annsa.ai/docs/asking-annsa-in-slack). To disconnect, go to **Settings**, then **Integrations**, and click **Disconnect** under Slack. Feedback already imported stays.

- [Asking Annsa in Slack](https://annsa.ai/docs/asking-annsa-in-slack)

## Keep reading

- [Customer feedback](https://annsa.ai/customer-feedback-management)
- [Google Drive](https://annsa.ai/docs/google-drive)
- [Customer feedback tool](https://annsa.ai/feedback)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Google Drive](https://annsa.ai/docs/google-drive)
- [Customer feedback tool: who asked, what shipped](https://annsa.ai/feedback)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact