---
title: "Telling customers | Annsa Docs"
product: annsa
url: /docs/share-back
canonical_url: "https://annsa.ai/docs/share-back"
last_updated: 2026-11-10
type: doc
related:
  - /docs/releases
  - /ask
summary: "Tell the people who asked when their request ships: Annsa drafts one note per customer, you review and send it, by email, in-app widget, or both."
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# Telling customers | Annsa Docs

> Tell the people who asked when their request ships: Annsa drafts one note per customer, you review and send it, by email, in-app widget, or both.

[Docs / Learn as you go](https://annsa.ai/docs)

## Share Back

When it ships, Annsa drafts the note. You decide what goes out.

## 01 Annsa drafts, you send

Once a priority ships, Annsa drafts one note for each customer who asked for it. You review and send each note, unless you've turned on automatic sending in your account settings. Automatic sending is off by default. An agent credential can't send, because a sent email can't be recalled.

**Your call:** what to say, and when.

## 02 Who gets it

Any customer with an email on file. Agent findings never get a note. The dialog shows each recipient before anything sends, and you can uncheck anyone or skip the send.

## 03 Review and add a note

Each draft quotes the customer's words and says what was built. Choose email, the in-app widget, both, or skip. You can add a note of your own, up to 300 characters.

**Your call:** edit the wording, or send as drafted.

## 04 If a send fails

Reopen the dialog from the priority and send again to the recipients whose send failed.

## 05 If they ask again

If customers raise the same problem after you've told them, the priority reopens as _came back_.

- [Shipping and verification](https://annsa.ai/docs/shipping-and-verification)

## Keep reading

- [Telling people it shipped](https://annsa.ai/guides/customer-feedback-loop)
- [Releases](https://annsa.ai/docs/releases)
- [AI assistant for business](https://annsa.ai/ask)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Releases](https://annsa.ai/docs/releases)
- [AI assistant for business: ask your plan anything](https://annsa.ai/ask)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact