---
title: "Importing feedback | Annsa Docs"
product: annsa
url: /docs/importing-feedback
canonical_url: "https://annsa.ai/docs/importing-feedback"
last_updated: 2026-11-10
type: doc
related:
  - /docs/slack
  - /feedback
summary: Bring customer feedback into Annsa from a CSV, a Google Sheet, a transcript, Slack, surveys or the API, and see it ranked on one list.
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# Importing feedback | Annsa Docs

> Bring customer feedback into Annsa from a CSV, a Google Sheet, a transcript, Slack, surveys or the API, and see it ranked on one list.

[Docs / Choose what to build](https://annsa.ai/docs)

Everything you already have goes into one pool, and one ranked list reads from it.

## 01 Pick a source

| Source | Best for |
| --- | --- |
| CSV | An export you already have |
| Google Sheets | NPS, survey data, support exports |
| [Transcripts](https://annsa.ai/docs/transcripts) | Calls and interviews |
| [Slack](https://annsa.ai/docs/slack) | Channels where customers talk |
| [Surveys](https://annsa.ai/docs/surveys) | Asking in your own product |
| [API](https://annsa.ai/docs/api) | Support tools, CRMs, in-app forms |

All of it lands in one pool, tagged with its source.

## 02 Import a CSV

Prepare a UTF-8 `.csv` file with a header row and comma-separated columns. Then go to **Settings**, then **Integrations**, click **Import CSV**, and upload the file. A column mapper appears when your columns differ.

**Your call:** which column holds the feedback text, and which holds the customer.

## 03 Import from Google Sheets

[Connect Google Drive](https://annsa.ai/docs/google-drive) first. Then go to **Settings**, then **Integrations**, and choose Google Sheets. Pick the spreadsheet and sheet, preview, map the columns, and import.

## 04 Add one by hand

On Priorities, **+ Add**, then **Add Feedback**. Paste the text and, if you know them, the customer's name, email and revenue. Email lets Annsa draft the note when you ship. Without an email, Annsa can't draft a note to that person.

## 05 Duplicates, limits and agents

The same text imported twice is one voice. Feedback over your plan's monthly limit is held, not lost. See [Held feedback](https://annsa.ai/docs/held-feedback). Bulk imports, transcripts and roadmap documents are yours. An agent credential is refused for them. See [What your agent can do](https://annsa.ai/docs/agent-access).

- [Importing your roadmap](https://annsa.ai/docs/importing-a-roadmap)

## Keep reading

- [Customer feedback](https://annsa.ai/customer-feedback-management)
- [Slack](https://annsa.ai/docs/slack)
- [Customer feedback tool](https://annsa.ai/feedback)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Slack](https://annsa.ai/docs/slack)
- [Customer feedback tool: who asked, what shipped](https://annsa.ai/feedback)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact