---
title: "For customer success: close every loop | Annsa"
product: annsa
url: /customer-success
canonical_url: "https://annsa.ai/customer-success"
last_updated: 2026-08-04
type: audience
related:
  - /feedback
  - /researchers
summary: The people who asked hear when it ships. See what each account asked for and what shipped, and send the note the day it ships.
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# For customer success: close every loop | Annsa

> The people who asked hear when it ships. See what each account asked for and what shipped, and send the note the day it ships.

For customer success

## The people who asked hear when it ships.

When a job ships, Annsa drafts a note to each person who asked (a Share Back). You send it.

[Try Annsa](https://app.annsa.ai/signup)

What changes

## A customer asks "did you ever build that?" and you're searching three tools to find out.

## See who asked before you decide.

Every item shows who asked, their exact words and what your agents found.

## Know what shipped this week, and whether it worked.

What changed, who asked for it and what happened next, in one weekly summary you can share.

## Know what to work on next, every morning.

Customer messages, your roadmap and what your agents found, ranked in one list with the reason for each.

## Friday afternoon, the export fix ships.

It was asked for by 4 customers over 2 months. Annsa drafts a note to each of them, and the drafts wait for you. You read them, change a line in one and send. Nobody had to remember who asked.

## You make the call.

Annsa drafts, you send. Auto-send is off by default, so every note gets a person's read before it goes out by email.

01

Evidence lands

Customers · roadmap · ideas · agent findings

02

Annsa ranks it

Who asked · what they said

03

You choose

The reason stays with it

04

You or your agents write the spec

Claude Code · Cursor · Codex · Grok

05

You learn what worked

Checked · decided · ruled out

The product

## See the loop inside the product.

Priorities ranked in the middle, the spec they became on the right, every number tracing back to the customers who asked.

![Annsa ranking priorities by the number of customers behind each.](https://annsa.ai/product-shots/priorities.webp)

NPS, asked in-product and ranked with every other signal. Try it.

[See all six instruments →](https://annsa.ai/choose/surveys)

NPS

How likely are you to recommend Annsa to a colleague?

Not at all likely Extremely likely

## Questions people ask.

### How do customers hear when something ships?

Annsa drafts a note to each person who asked, and you send it by email. Auto-send is off by default. See /docs/share-back.

### Can I see what a customer asked for?

Yes. Every item shows who asked and their exact words, and the weekly summary shows what shipped and who asked for it.

### Where does feedback come from?

Slack, Intercom, CSV, Google Sheets, Google Drive, call transcripts, in-product surveys, manual entry and an API. See /docs/importing-feedback.

### How do I set it up?

Start with /docs/quick-start, bring in feedback with /docs/importing-feedback, then read /docs/share-back.

## Keep reading

- [Product builders in the weeds](https://annsa.ai/founders)
- [Customer feedback tool](https://annsa.ai/feedback)
- [For researchers](https://annsa.ai/researchers)

## Close the loop before they have to ask.

Begin with one agent and the work that matters next.

- [Try Annsa](https://app.annsa.ai/signup)
- [See pricing](https://annsa.ai/pricing)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Customer feedback tool: who asked, what shipped](https://annsa.ai/feedback)
- [For researchers: continuous discovery](https://annsa.ai/researchers)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact