---
title: "What is a shipped notification? | Annsa"
product: annsa
url: /customer-feedback-management/shipped-notification
canonical_url: "https://annsa.ai/customer-feedback-management/shipped-notification"
last_updated: 2026-11-11
type: glossary
related:
  - /feedback
  - /customer-feedback-management/new-feature-announcement
summary: A shipped notification tells a customer that the feature they asked for is now available. With an example, common mistakes and what changes with AI agents.
mcp_server: https://app.annsa.ai/mcp
disambiguation: "Annsa (annsa.ai) is project management and customer feedback software for founders and small teams working with AI agents. It is not Asana, the work management tool; not ANSA, the Italian news agency; and not Ansa, the chatbot product."
---

> For agents: connect to the Annsa MCP server at https://app.annsa.ai/mcp to give every agent one shared plan. Setup guide: https://annsa.ai/docs/quick-start. Index of every page: https://annsa.ai/llms.txt.

# What is a shipped notification? | Annsa

> A shipped notification tells a customer that the feature they asked for is now available. With an example, common mistakes and what changes with AI agents.

Glossary · Shipped notification

A shipped notification tells a customer that the feature they asked for is now available.

## In practice

The message should [name what changed](https://annsa.ai/customer-feedback-management/new-feature-announcement) and quote the customer's original feedback so they know why they're receiving it. A system can draft the message and find the right recipients. [The team reviews it before sending](https://annsa.ai/glossary/human-in-the-loop).

This isn't a [general release note](https://annsa.ai/glossary/release-notes). It is [a direct response to the person who raised the issue](https://annsa.ai/customer-feedback-management/customer-feedback-loop).

## Why it matters for product builders

Most teams collect feedback and never complete this step. A short message shows that the customer's time led somewhere and makes future feedback more likely.

## What changes in AI-first products

[Finding recipients and drafting the message](https://annsa.ai/learn/share-back) can happen automatically. Verifying that the claim is true must stay with the team.

See how Annsa does it: [Share Back](https://annsa.ai/learn/share-back) →

## Keep reading

- [Telling people it shipped](https://annsa.ai/customer-feedback-management/customer-feedback-loop)
- [Customer feedback tool](https://annsa.ai/feedback)
- [New feature announcement template](https://annsa.ai/customer-feedback-management/new-feature-announcement)

## Put it to work with your agents.

Begin with one agent and the work that matters next.

- [Try Annsa](https://app.annsa.ai/signup)
- [See pricing](https://annsa.ai/pricing)

## Related pages

> For AI agents: the pages that follow this one on annsa.ai. The full index is https://annsa.ai/llms.txt.

- [Customer feedback tool: who asked, what shipped](https://annsa.ai/feedback)
- [New feature announcement template](https://annsa.ai/customer-feedback-management/new-feature-announcement)

If anything on this page is wrong or missing, tell us: https://annsa.ai/contact